Return & Refund Policy

At Fashion Pagalworlid, customer satisfaction and transparency are our top priorities. This Return & Refund Policy explains the conditions under which products purchased from https://fashion.pagalworlid.com may be returned or refunded.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Platform & Business Information

Fashion Pagalworlid operates as an authorized online sales platform for registered fashion brands, including ETEX, and facilitates customer orders, payments, and support services.

2. Return Eligibility

A product may be eligible for return only if:

• The product is damaged, defective, or incorrect at the time of delivery
• The return request is raised within 7 days of receiving the product
• The product is unused, unwashed, and in original condition
• Original tags, labels, and packaging are intact

Returns will not be accepted for:

• Products damaged due to misuse or wear & tear
• Products without original packaging or tags
• Items returned after the return window

3. Return Request Process

To request a return, customers must:

1. Contact our customer support within 7 days of delivery
2. Share order ID and reason for return
3. Provide clear images or videos (if requested) for verification

Return requests are subject to inspection and approval.

4. Pickup & Reverse Shipping

• Approved returns may be picked up by our logistics partner, depending on service availability
• If reverse pickup is unavailable, customers may be asked to self-ship the product
• Return shipping instructions will be shared by our support team

5. Refund Policy

Once the returned product passes inspection:

• Refunds are initiated within 5–7 business days
• Online payments are refunded to the original payment method
• Cash-on-Delivery (COD) refunds are processed via bank transfer or UPI

Please note:

• Shipping charges (if any) are non-refundable, unless the return is due to our error
• Refund timelines may vary depending on banks or payment providers

6. Order Cancellation

• Orders can be cancelled before dispatch by contacting customer support
• Orders already dispatched cannot be cancelled and must follow the return process
• We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspicious activity

7. Non-Returnable Items

Certain items may be non-returnable due to hygiene or category restrictions. Such details, if applicable, will be clearly mentioned on the product page.

8. Brand Responsibility Disclaimer

Fashion Pagalworlid acts as an authorized sales and service platform.

Product quality, manufacturing standards, and warranties (if any) are the responsibility of the respective brand, including ETEX.

However, Fashion Pagalworlid ensures customer support, order handling, and issue resolution as per platform policies.

9. Policy Abuse & Fraud Prevention

• Excessive or suspicious return activity may lead to account restriction
• Returns made with false claims may be rejected
• We reserve the right to take necessary action to prevent misuse of this policy

10. Changes to Return & Refund Policy

We reserve the right to update or modify this policy at any time. Changes will be posted on this page. Continued use of the website implies acceptance of the updated policy.

11. Contact Information

For return or refund-related queries, please contact:

Operational Address:

544, Ramalingam Street
Near New Ring Road
Upleta, Gujarat – 360490
India

Acceptance of Policy

By placing an order on fashion.pagalworlid.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

For related information, please review our Privacy Policy, Terms & Conditions, and Shipping Policy.